Privacy Policy

This Privacy Policy explains how Solviser India Private Limited (“Solviser”, “we”, “us”) handles information when you use the SkyRoute mobile application on Android and iOS, its web version, and the SkyRoute service that supports sign-in and nearby summaries (together, the “App”). We are the data fiduciary (controller) for the information described here.

Registered office: Office No. 29, Shri Krishna Complex, 1st Floor, Nani-Chirai, Kachchh, Gujarat 370201, India. Contact: support@solviser.in.

This Policy applies only to SkyRoute. Solviser's business platform has its own Privacy Policy.

We do not collect your contacts list, photos, camera, microphone recordings (in the mobile apps), health data, payment details, advertising identifiers or browsing history. SkyRoute contains no advertising SDKs and no analytics or crash-reporting SDKs.

The App asks for a permission only when a feature needs it, and you can change these at any time in your phone's settings.

On Android, when background road alerts are on, the system shows a persistent notification (“SkyRoute is watching the road ahead”) for as long as background location is in use. Turn the feature off in SkyRoute Settings to stop it.

• When the App is open, it reads your location to scan the area around you (up to about 100 km) for incidents, closures, weather and official alerts, and to show nearby services. You can turn off the scan on opening in Settings.
• During a live trip, it uses high-accuracy location to follow your route, re-route you, and warn you about speed limits, speed breakers and what is coming next.
• In the background, only if you turn on background road alerts, it checks your position about every 200 metres or 20 seconds so it can warn you while the phone is locked.
• Location is sent through our server to the providers in the next section to answer route, traffic, place and weather requests. Our server adds its access keys and may keep the provider's answer for a short time (from minutes up to a day) so the same request from anyone is answered faster; these cached answers are not linked to you and are deleted when they expire. We do not build a location history on our servers, and we do not share location for advertising.

SkyRoute brings together live data from the following providers. Each one receives only what it needs to answer a request, such as a position, a place name or a route. Their own privacy policies govern what they do with it.

When you share a trip or send an SOS, SkyRoute opens WhatsApp or your SMS app with the message filled in. Nothing is sent until you tap send, and the message travels through that app, not through us.

SkyRoute's use and transfer of information received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements.

SkyRoute is an independent app by Solviser India Private Limited. It is not affiliated with, endorsed by or acting for any government body, and it does not provide government services. Some information in the App comes from public government sources. It is shown as published, with a link to the original source in the App (next to the information, and in Settings > Government information and sources). Always check the official source for the authoritative version.

We do not sell, rent or trade personal information, and we do not use it for advertising or profiling. We share information only:

• with the service providers above, to run the features you use;
• with people you choose, when you send a trip-sharing, check-in, arrival or SOS message;
• where the law requires it, for example a valid order from a court or government authority, or to protect someone's life or safety; and
• as part of a merger or transfer of the business, under the same protections as this Policy.

We process personal data under India's Digital Personal Data Protection Act, 2023, and the Information Technology Act, 2000 and its rules. We rely on your consent, given when you sign in, grant a permission or turn on a feature, and on legitimate uses permitted by law, such as responding to an emergency you raise. You can withdraw consent at any time by switching off the permission or feature, or by deleting your data. Features that depend on it will then stop working.

• Data on your device stays there until you delete it, sign out and remove it, or uninstall the App.
• The App keeps at most your last 100 trips and 200 alerts. Cached route and area scans expire after about 24 hours.
• A WhatsApp sign-in session is valid for 30 days on your device.
• Our server keeps no account, trip or location records. Rate-limit counters exist only in memory and reset automatically.
• Cached provider answers are deleted when they expire (minutes up to a day). The per-request log described above is deleted after 12 months.
• Hosting and security logs are kept by our hosting provider for a short period and then deleted automatically.
• Providers listed above keep request data according to their own policies.

Connections between the App, our server and providers use HTTPS encryption. Passwords for email profiles are stored only as a salted one-way hash (PBKDF2), and sign-in tokens are signed. You can add a Face ID or fingerprint lock to the App. No system is perfectly secure, so please keep your phone locked and up to date. If we learn of a breach affecting you, we will notify you and the authorities as the law requires.

You can:

• see and edit your profile, trips, places and contacts in the App;
• turn off location, background alerts, motion or notifications at any time;
• delete your account and data. See how to delete your SkyRoute data;
• withdraw consent, ask for correction or erasure, or nominate someone to act for you, as the DPDP Act allows; and
• raise a grievance with us, and if it is not resolved, with the Data Protection Board of India.

Email support@solviser.in with the subject “SkyRoute privacy request”. We reply within 30 days. Because most data is only on your device, we may not be able to see or retrieve it for you; deleting it in the App removes it.

SkyRoute is meant for people aged 18 and over and is not directed to children. Features such as the “children aboard” trip setting and child helpline numbers are for adults travelling with children. If you believe a child has given us personal data, contact support@solviser.in and we will delete it.

Our server runs in Mumbai, India. Map, weather, sign-in and AI providers may process requests in other countries, including the United States and the European Union. Where information leaves India, we rely on these providers' contractual and security safeguards, and we do not transfer data to any country the Government of India restricts.

If SkyRoute's features or providers change, we will update this Policy and the “Last updated” date. For significant changes, especially new kinds of data, we will tell you in the App and ask for consent where required.

• Grievance Officer, SkyRoute, Solviser India Private Limited
• Email: support@solviser.in
• Address: Office No. 29, Shri Krishna Complex, 1st Floor, Nani-Chirai, Kachchh, Gujarat 370201, India
• We acknowledge complaints within 24 hours and aim to resolve them within 15 days.