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Cancellation & Refund Policy

Last Updated: September 1, 2025

This Cancellation & Refund Policy (“Policy”) applies to all purchases and subscriptions made with Solviser India Pvt. Ltd.

1. Subscription Cancellation

Users may cancel their subscription at any time through their account settings or by contacting customer support.

Cancellation will stop future billing, but no partial refunds will be provided for the remaining subscription period (unless otherwise required by law).

2. Refunds

Refunds are applicable only in the following cases:

  • Duplicate Payment: If you are charged twice for the same transaction.
  • Technical Issues: If you are unable to access the Services due to verified technical faults on our end.
  • Service Non-Delivery: If we fail to provide the purchased service within the committed time frame.

Refunds are not provided in the following cases:

  • Change of mind or personal circumstances.
  • Failure to use the Services during the subscription period.

3. Refund Process

To request a refund, contact us at support@solviser.in with your order details.

Approved refunds will be processed within 7–10 business days to the original payment method.

4. Trial/Promotional Offers

Any trial or promotional subscription is provided free of charge and is non-refundable.

5. Wallet balance refunds

Funds added to your Solviser wallet remain your money until they are spent on a chargeable service. You can request a refund of an unused wallet balance at any time from Wallet → Refund Requests inside your account.

  • Requests are made by the organisation's owner, for any amount from ₹1 up to the unused balance.
  • You may attach supporting documents — up to 10 files, 25 MB each.
  • Every request is reviewed by our team. You will see it move through Pending, then Approved or declined, and finally Processed once the money is sent.
  • A pending request can be cancelled by you at any time before it is approved.
  • Approved refunds are returned to the original payment method through Razorpay. Timelines after that are the bank's, and are typically 5–7 working days.

Amounts already spent on searches, reports, verifications or other chargeable services are not refundable, because the third-party cost behind them has already been incurred on your behalf. Your wallet statement shows what each deduction was for.

6. Modifications

Solviser India Pvt. Ltd. reserves the right to update this Policy from time to time. Updates will be posted on our website.